Except for defective products or as otherwise provided below, all sales are final and no returns or exchanges are allowed. All products are covered by manufacturer’s warranty only. Teletron is not responsible for expenses, fees or other costs incurred by you as a result of defective or incompatible products.
Defective products may be exchanged for identical products only if returned to the store within 14 days of purchase date. Manufacturer’s waranty applies after this 14 days period.
Any product may be returned for a full refund if returnes within 7 days of purchase and unopened and unused, except for special orders, shaver, karaoke, cameras, camcorders, refrigerators, washers/dryers, digital camera/camcorder, computer, massage chair, furniture and seasonal items.
Teletron may but is not required, to accept for return any other merchandise. Any merchandise that Teletron agrees to accept for return must be returned within 14 days of the date of purchase, contain all packing material, contents accessories and manuals and shall be subject to a 15% restocking fee.
All return/exchanges are also subject to the following:
- Original receipt must accompany any product to be returned exchanged.
- Product must be in orginal box with orginal accessories, packaging, manuals, UPC bar code, and registration card in undamaged clean and brand-new condition. Serial number must be intact and not missing or tampered with.
- Computer software, video games, audio CDs, DVD videos, and pre-recorded videos must be unopened. If opened and defective, these products my be exchanged for the same title only within the 14 days exchange period for defective products.
- Special order items clearance items and cut cable wire are non-returnable.
- Service, delivery, labor, and installation charges are non-refundable once performed.
- Any product that is returned without the promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount. Any product that was purchased when a mail-in rebate was a available on the purchase is subject to having the amount of the rebate deducted from the refund amount.
- Product that is returnes incomplete, damaged, or has been uesd, if accepted, will require a deduction in an amount as solely determined by Teletron. This deduction is final. Subsequent return of missing items will not reverse the deduction.
Any refund will be in the same form as the original purchase, except that cash, debit or check purchases over $200 will be refunded in the form of a mail check within 14 bussiness days of return.
Plase remove all personal data from any returned or exchanged product. Teletron is not responsible for any personal data left on or in a returned or exchanged product.
Ask manager for additional limitations regarding return policy.
Cancellation (before shipping): You may cancel the order for any reason before the product has shipped, without incurring any cancellation fees. (Note products usually ship within 48 hours. A product is determined as shipped once it leaves our warehouse. This may happen before you receive a ship confirmation email.)